🇦🇺Australia

Manual Processing Bottlenecks

1 verified sources

Definition

Wholesale teams bottlenecked by deciphering CDRs and applying rate decks, preventing scale to small MSPs and limiting partner onboarding.

Key Findings

  • Financial Impact: 20-40 hours/month manual labour per billing team (AUD 5,000-10,000/month at AUD 100/hr loaded rate)
  • Frequency: Monthly per partner portfolio
  • Root Cause: Lack of automated rating systems for flexible white-label services

Why This Matters

The Pitch: Australian telcos waste 20-40 hours/month per team on manual wholesale rating. Automation frees capacity for AUD 100,000+ annual partner growth.

Affected Stakeholders

Wholesale Operations, Technical Support, Sales Enablement

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Billing Cycle Delays

20-40 days added to DSO; 1-2% revenue tied up in AR (AUD 10,000-50,000/month per large partner)

Rate Deck Pricing Errors

2-5% of wholesale revenue lost annually to pricing errors and unbilled CDRs (industry standard for manual billing processes)

Opaque Rate Deck Visibility

10-20% lost wholesale deals due to pricing opacity (AUD 50,000-200,000 annually per partner channel)

Fehlende oder fehlerhafte Interconnect‑Erlöserfassung

Logikbasiert: 1–3 % der Access-/Interconnect‑Erlöse; bei einem Carrier mit AUD 200 Mio. relevanten Wholesale‑Umsätzen entspricht das ca. AUD 2–6 Mio. p.a. an nicht fakturierten oder zu niedrig berechneten Access Charges.

Verzögerte Zahlungsströme durch manuelle Interconnect‑Abstimmungen

Logikbasiert: Zusätzliche Finanzierungskosten in Höhe von ca. AUD 0,15–1,6 Mio. p.a. pro Carrier (5–10 % Kapitalkosten auf 3–16 Mio. AUD zusätzlich gebundenes Working Capital bei 20–40 Tagen DSO‑Verlängerung).

Interconnect‑ und Access‑Missbrauch („Graue Routen“ und manipulative Verkehrsführung)

Logikbasiert: 0,5–1,5 % der Interconnect‑/Access‑Umsätze; typischerweise AUD 0,5–2 Mio. p.a. je großem Carrier bei 100–150 Mio. AUD betroffenem Volumen.

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